ParkwoodTreasures does not provide gift wrapping. Buyers can choose is an option to include a gift note. It is the buyer's responsibility to include the name of the person receiving the gift and a personal greeting to the receiver. If there is no gifting information provided then the box is shipped without a note. No packing slip is included in boxes marked as "Gift"

The shop owner can edit the address prior to shipping the box. Simply email the shop owner with the correct address. If the shop owner has already shipped the order, the shop owner is unable to redirect a box in transit with a shipper. It is the buyer's responsibility to pay for the additional shipping incurred to secure the box.

The Etsy shipping confirmation email contains the package tracking number. The buyer assumes responsibility for tracking the package and securing possession of the package at the predicted time of delivery. If the buyer is unable to be present to accept the package personally at delivery the buyer should call the shipper to arrange for a hold.
The buyer should contact the shipping agent to report a lost, stolen or missing box, call the police to file a report, call Etsy directly at 844-659-3879 to report the package lost, stolen or missing, and email the owner through Etsy email. There is no insurance coverage for a lost, stolen, or missing box. The shop owner does not reimburse a lost, stolen or missing order.

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The shop owner packs items carefully to ensure your order arrives without damage. Since the shop owner has no control over the box after handing the box to a qualified shipper, there are steps in place in order to recoup damages due to shipping. The buyer has the following responsibility to recoup losses due to damage in shipping:
Please note all correspondence should be through Etsy email.
Email shop with details of item purchased and damage that has occurred.
To the email notifying the shop: attach a picture of the box, a picture of the damaged item in the wrapping, and a picture of the item out of the wrapping. Take the last picture carefully as broken items are generally glass and shattered.

If the item is returned to the shop owner at no fault of the shop owner, the buyer has two options. First option: If the buyer wants the item, the buyer will go through Etsy check-out to purchase shipping. The cost of the listing will be $5 + the cost of the return to sender + the cost of the re-direct shipping back to buyer. Second option: The buyer can cancel and request a refund. The shop owner will refund the buyer minus $5 and minus the cost of the original shipping and minus the cost of the return to sender.

Can I combine orders? Yes, the shop can combine orders.
Can I purchase one item in a listing? No, the owner sells sets and does not sell one item from a set. The buyer can email the owner and ask for a specific item. The owner may have multiples of items listed.

The shop owner discloses flaws to the best of their ability in the item description. If there are additional questions about flaws or any questions about the item description including additional measurements or pictures, the buyer should email the shop owner through Etsy email.
The shop owner does not claim that coloring is accurate in photography due to unique lighting and camera settings from picture to picture and listing to listing. If the buyer has any questions about item descriptions and item pictures, the buyer should email the shop owner through Etsy email so the shop owner can clarify to the best of their ability.

The shop owner retains the right to ship your order at anytime. Etsy provides a predicted shipping date at time of purchase. However, there are circumstances that impact shipping and thus impact the date of shipping. Examples of those situations are availability of appropriate packaging and using an alternate qualified shipping agent such as FedEx.
The shop owner has no control of the box after the box is delivered to a qualified shipping agent and assumes no responsibility for the date of delivery. If the buyer wants to ensure a date of delivery, the buyer should arrange to pay for the extra shipping fees incurred prior to going thru Etsy Check-Out by email the owner through Etsy email.