EmpireSquid

Organic Bath, Body, and Home

LA, California
|
| 20,657 Sales | 5 out of 5 stars 5 out of 5 stars

EmpireSquid is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Send us a message if you need any help choosing what's best for your skin or if you have any questions at all.

Announcement

Last updated on Mar 19, 2021

Send us a message if you need any help choosing what's best for your skin or if you have any questions at all.

Etsy automatically translates most text on the site to your preferred language.

See in original language

 

Featured items

All Items

Etsy automatically translates most text on the site to your preferred language.

See in original language

Stephanie and Alexander

Contact shop owner

Stephanie and Alexander

Reviews

Average item review
5 out of 5 stars
(4876)
See reviews that mention:
Loading
Loading

About EmpireSquid

Sales 20,657
On Etsy since 2013

Lotions and potions and balms oh my!

Shop members

  • Stephanie & Alexander

    Owner, Designer, Maker

    We design, test, and make everything in our shop.

  • Felix & Stella

    Owner, Wee Helpers, Product Testers

    Our little product testers and co-conspirators in general.

Shop policies

Last updated on Aug 12, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on May 18, 2022

Frequently asked questions

Custom and Personalized Orders

Since we make all of our products to order, we can easily fulfill your custom requests. Just contact us if you need to omit or change any of the ingredients in one of our goodies; We make minor and major customizations for our customers all the time.

Warm Weather and Melted Butters

Our completely natural facial and body butters may liquefy in hot (over 85 F) environments. Liquefaction will in no way harm your lotion, and simply tossing it in the fridge for a night or two will bring it back to its intended texture. Please keep in mind that shipping to or through hot climates, particularly in the summer months, may result in a liquefied lotion.

Gift Wrapping and Packaging

While we do not offer gift-wrapping, per se, your goodies will come neatly wrapped in a simple cardboard box (or USPS Flat-Rate box for large orders) hand stamped with our unique, and kinda funky, custom-made stamps.

If you'll be shipping your purchase as a gift, we can include a note - simply let us know exactly what you'd like the note to say: contact us through an Etsy convo, or leave us a note during checkout in the "Note to EmpireSquid" box. There is no charge for this.

Product Expiration

We use fresh, all natural ingredients with no artificial preservatives added to any of our creations. Most listings will include the estimated shelf life for each individual product: typically between 3-6 months.

We use fresh, natural raw ingredients which we order on a monthly basis. Our products are a bit like fresh food: use 'em or lose 'em.

For the majority of our items, which are completely oil based with no added water (our toners & washes are exceptions to this), the product may begin to develop an 'old oil' smell if used beyond its shelf life due to oxidation of the oils. It will still be perfectly usable, but may not smell so great. Mold will only occur if water is accidentally introduced into the product container during use.

Does EmpireSquid Offer Samples?

Not of our main product line. We do have this sample-size listing for single oils if you're interested in experimenting this way: www.etsy.com/listing/228590123

Since we make everything to order, and thus don't have a large batch to simply scoop out a bit from, it's not really feasible for us to offer samples of our handmade products. We do get asked for samples quite a bit, and we certainly understand why, but they're simply not something we can offer while keeping our shop handmade to order and easily customizable, which is important to us.

If you have any specific questions about a certain product or would like to try and pinpoint what might work best for your skin type, just convo us and we'll discuss it!

Does EmpireSquid Have Sales?

Not really.

We do, occasionally, send out coupon codes to our newsletter subscribers as a thank you for being an awesome SquidLetter devotee! You can sign up on our Facebook page or at our website at EmpireSquid.com

And we join in on some of the major Etsy sales with a few items at times.

But in general, we do our best to keep our everyday prices as low as we can, while still paying the bills (ingredients, fees, packaging, Etsy advertising, and such) and paying ourselves a reasonably fair amount for the time we put into our shop. We prefer to avoid typical sales gimmicks.

Returns Detailed

We stand by our products and want you to be happy with your experience with our shop.

If you are not happy with any of our handmade skincare products for any reason, simply contact us to arrange an exchange or store credit for the full price of the product, shipping excluded.

For opened, mostly unused bottles of essential oils or carrier oils, we can offer a 50% refund.

Any mistakes made on our end will be completely refunded or exchanged, shipping included.

For any issues, please contact us within 14 days and ship items back within 21 days of delivery.

Please note that bulk and/or discounted orders are not eligible for exchange or return.

Does EmpireSquid Offer Wholesale Pricing

No. As we make everything to order and don't mark our prices up enough to offer true (~50% off) wholesale pricing. We can, and do, offer limited discounts to larger orders for resale purposes - typically for small boutique and artisan shoppes.

Shipping Errors and Reshipping

We will fully cover the cost of reshipment of any shipping mistake made on our end and will do everything we can to make sure you get your goodies in a timely manner.

However, if we are given an incorrect address or the delivery is not received correctly and is sent back to us, the actual return shipping cost, which may be higher than the original shipping charge, will be the customer's responsibility.

We do not accept returns for incorrect shipping addresses or returned packages due to shipping issues and/or front desk problems.